Introduction

Signals NZ (“we”, “us”, “our”) respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what personal information we collect, why we collect it, how we use and store it, and the rights you have over it.

This Privacy Policy applies to information collected through our website (signals.co.nz), our social media pages, our Facebook and Instagram lead generation ads and forms, and any other way we interact with you as a business. It is prepared to comply with the New Zealand Privacy Act 2020.

Information we collect

We may collect the following personal information from you:

Full name
Email address
Phone number
Any other information you choose to provide to us, such as details about your enquiry or the goods/services you are interested in

We do not knowingly collect sensitive information (such as health, financial, or government ID information) through our forms or ads, and ask that you do not include this in any free-text fields.

How we collect information

We collect personal information when you:

Submit a Facebook or Instagram Lead Ad form
Complete a contact, enquiry, sign-up, or booking form on our website
Contact us directly by email, phone, or social media
Interact with our website or social media pages (via cookies and similar tracking technologies — see section 6)

How we use your information

We use the personal information we collect to:

Respond to your enquiry and provide the information, products, or services you have requested
Contact you about our products, services, offers, or promotions
Manage our customer and prospect relationships (including through our CRM)
Send you marketing communications, where you have consented to receive them or as otherwise permitted by law (you may opt out at any time)
Measure and improve the performance of our advertising, including on Meta platforms (Facebook and Instagram)
Comply with our legal obligations

We will not use your information for any purpose that is unrelated to the reason you provided it, unless we have your consent or are permitted or required to do so by law.

Who we share your information with

We do not sell your personal information. We may share your information with the following categories of third parties, solely for the purposes described in this policy:

Meta Platforms, Inc. (Facebook/Instagram) — when you submit a Lead Ad form, your responses are shared with us via Meta’s platform, and we use the Meta Pixel/Conversions API on our website to measure ad performance and build audiences for future advertising
Our email marketing platform — used to send you marketing communications and manage subscriber preferences
Our customer relationship management (CRM) / sales software — used to store and manage enquiries and customer records
Professional advisers, service providers, and IT providers who help us operate our business, bound by confidentiality obligations
Law enforcement or regulators, where required by law

Cookies and tracking technologies

Our website and Facebook/Instagram ads use cookies and similar technologies, including the Meta Pixel, to recognise repeat visitors, understand how our site and ads are used, and measure and improve our advertising. You can control or disable cookies through your browser settings; doing so may affect how our website functions.

Overseas disclosure and storage

Some of the third parties we share information with (including Meta and, depending on which platforms you use, your email marketing or CRM provider) may store or process personal information on servers located outside New Zealand, including in the United States. Where this occurs, we take reasonable steps to ensure your information continues to be protected consistently with the New Zealand Privacy Act 2020, including by relying on providers with their own recognised privacy and security safeguards.

Data security and retention

We take reasonable steps to protect the personal information we hold from loss, misuse, unauthorised access, disclosure, alteration, or destruction. We retain personal information only for as long as is reasonably necessary to fulfil the purposes for which it was collected, or as required by law, after which it is securely deleted or de-identified.

Your rights

Under the New Zealand Privacy Act 2020, you have the right to access the personal information we hold about you and to request that it be corrected if it is inaccurate. To make such a request, or to ask us to stop using your information for marketing purposes, please contact us using the details in section 11.

We will respond to your request within a reasonable time and, in most cases, within 20 working days, in accordance with the Privacy Act 2020.

Complaints

If you have a concern about how we have handled your personal information, please contact us first at the details below so we can try to resolve it. If you are not satisfied with our response, you may make a complaint to the Office of the Privacy Commissioner at privacy.org.nz.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Signals NZ

Email: elisha@signals.co.nz

Website: signals.co.nz

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The “Last updated” date at the top of this page shows when it was last revised. We encourage you to review this page periodically.

Privacy policy