Radio service
Radio service
with you the whole lifecycle
Installing a radio system is the easy part. Keeping it working for the next ten years is the job. We install it, maintain it, watch it, and repair it when something breaks — across New Zealand, with our own engineers.
Christchurch & Auckland · 0800 454 756 · sales@signals.co.nz
What we do
Four services, one team
Most customers need more than one of these, and they work better together than bought separately. You can also take any one of them on its own — including for radio you did not buy from us.
01 — Installation
Installation
On-site across New Zealand and in-house builds at our workshop. Everything arrives configured, tested and commissioned, so day one is not a troubleshooting exercise.
- Vehicle and plant fit-outs
- Repeaters, antennas and site works
- Base stations and control rooms
- Programming and commissioning
02 — Maintenance
Maintenance
Periodic and routine maintenance on your network, so faults are found on a scheduled visit rather than on the morning you need the system most.
- Scheduled preventative servicing
- Repeater and site inspections
- RSM licence renewals handled
- Fault callouts and response
03 — Monitoring
Monitoring
Live monitoring of your network so problems surface the moment they appear, not when someone finally reports that the radios have been quiet all afternoon.
- Continuous network visibility
- Issues identified as they happen
- Faster, better-informed callouts
- Available on its own
04 — Repairs
Equipment repairs
A workshop repair is usually a fraction of the cost of replacement. We service most brands, which is often the difference between a long life and a new invoice.
- Most brands, not just what we sell
- Handhelds, mobiles and repeaters
- Accessories and chargers
- Assessed before any work is quoted
Why it matters
One team across the life of the system
A radio network is not a purchase, it is a thing you own for a decade. The cost of owning it is decided by who looks after it.
When installation, maintenance, monitoring and repair sit with four different suppliers, every fault starts with an argument about whose problem it is. When they sit with one team, the people who commissioned the site are the people who get the callout, and they already know how it was built.
We are not tied to one manufacturer and we do not run our own repeater network, so there is no equipment we are pushing and no infrastructure we need you on. That leaves us free to tell you when something should be repaired rather than replaced.
- We service what we did not sell. Bring us a network someone else installed and we will take it on.
- Our own people. Signals engineers and technicians on site, not a subcontractor you have never met.
- Compliance stays with us. We hold 312 active RSM licences for customers and manage every renewal.
- Repair before replace. We quote the repair honestly, including when it is not worth doing.
- Records that outlast staff turnover. Site configuration and history stay with us, not in a departed manager's inbox.
- One number to call. Whatever has gone wrong, it is the same 0800 number.
How it works
From first site visit to the tenth year
The same four stages whether you are building something new or handing over a network you already have.
Survey and design
We look at the site, the terrain and how your people actually work, then design coverage around that rather than around a product we want to sell.
Install and commission
Built in our workshop or on your site, programmed, tested and signed off working. Licensing is applied for and held by us.
Monitor and maintain
Scheduled servicing keeps it healthy; live monitoring catches what a schedule cannot. Most problems get dealt with before they reach you.
Repair and extend
Equipment gets repaired rather than replaced where that is the right answer, and the network grows as the operation does.
Common questions
Before you call
Will you service a system you did not install?
Yes, and we do it often. We will survey what is there, tell you honestly what condition it is in, and take it on from that point. You do not have to have bought the equipment from us.
Do you cover the whole country?
We have engineers and technicians working on site nationwide, based out of Christchurch and Auckland. The field team is not a one-city service.
Is it worth repairing old radios?
Often, yes — a workshop repair is usually a fraction of replacement cost, and being able to service equipment is what gives it a long life rather than a short one. We assess it first and tell you when a repair is not worth doing, which is not the answer that sells the most radios.
What does monitoring actually give me?
Visibility. Instead of finding out about a fault when a crew reports it, the network tells us. That means problems are identified as they happen, and when a technician does go out they already know what they are going to.
Do I have to take all four services?
No. Each one stands on its own. They do work better together — the people who installed a site are the best people to maintain it — but plenty of customers start with a repair or with monitoring and go from there.
Do you handle the licensing?
Yes. We apply to Radio Spectrum Management, coordinate the frequencies, hold the licence and manage the renewals. We currently hold 312 active licences on behalf of customers, who never contact RSM themselves.
Get in touch
Tell us what you are running
Whether it is a new system to install, an old one that needs looking after, or a box of radios that have stopped working — start by telling us what you have.
sales@signals.co.nz · Christchurch & Auckland · engineers nationwide